If you need to talk to a banking customer service representative please call the two phone numbers below. They are the two main customer phone numbers for Bank of America. If you’re looking for the home loan line, please scroll down.

Customer Service Phone Number: 


Talk to a Human Quickly:

  1. Say “Talk to an associate” – I had to say it 3 Times, Say it Until You Reach these Options:
  2. Say or Press the Following Options
    1. Personal Checking or Savings (Press 1)
    2. Business (Press 2)
    3. Credit Card (Press 3)
    4. Online Banking (Press 4)
    5. Loans or Home Equity (Press 5)
    6. Mortgages (Press 6)
    7. CDs or IRAs  (Press 7)
    8. Brokerage (Press 8 )
    9. Lost Stolen Card or CheckBook  (Press 9)
    10. Anything Else (Say Other) or (Press 11)


Other Bank of America Customer Service Phone Numbers

  • 1.800.432.1000 – Mon-Fri: 7am-10pm – Sat-Sun: 8am-5pm
  • 1.877.231.9372 – (24/7)This Number Asks You to Enter Telephone Access ID, Card or Account Number

If you need to contact a representative with Bank of America’s Mortgage division, then use these tips below to reach customer service quickly. If you have a complaint against Bank of America’s Mortgage division please review Bank of America.

Mortgage Phone Number: 


Talk to a Human Quickly:

  1. Say “Talk to an associate” – I had to say it 3 Times, Say it Until You Reach a Person.

This phone number is specifically for individuals who have an existing mortgage with Bank of America. The operation is open Mon-Fri from 8:00 AM to 9:00 PM ET. You can also contact mortgage help via their online form.

Bank of America Home Loan Options: 1.800.551.7975

Interested in Getting a Home Loan? Call: 1.800.778.0298 – Check Bank of America’s Current Mortgage Rates.

If You’re having trouble reaching the correct mortgage department, start with these phone numbers below.

Bank of America Hours of Operation:

Mon-Fri: 7am-10pm (local time)
Sat-Sun: 8am-5pm (local time)