SunTrust Reviews

SunTrust Bank has a wide long history, it is now known to be operating under the Truist brand. This is further followed up by its personalized merger with BB&T.

Even after all this procession, there is zero compromise of the facility-providing approach. The bank offers a range of financial services like other competitive options in the financial market.

These products include mortgages, savings accounts, and money market accounts. To provide you with a comprehensive review of all these aspects, here is the concise analysis stated next;

The article will evaluate these services so that one can get help in terms of the perspective that potential customers can make informed decisions. Let’s explore the details further!

Bank Overview

As it has been stated clearly above that SunTrust Bank has merged into the BB&T cooperation so that it works as a single entity that is named the Truist Bank.

All this has been done back in 2019.

The bank has a credible list of offerings that cover;

• Mortgages
• Investing and retirement planning
• Premier banking
• Insurance
• Range of banking accounts such as savings and credit cards.

To avail of the personalized approach, its ATMs are generally available 24 hours a day. Moreover, you can also easily access with the help of innovative features including;

• Audio guidance
• Tactile markings

As far as customer service is concerned, the Truist is known to have several contact options.;

• Their automated system is available around the clock
• You can speak to a representative Monday through Friday from 8 a.m. to 8 p.m.

SunTrust Locations

The bank is known to be operated with a functional network of branches as well as ATMs. How all these ATMs and branches are found

On average, the bank is known to have around over 2,000 branches. These branches are spread across;

• Alabama, Florida, Georgia, Indiana, Kentucky, Maryland, North Carolina, New Jersey, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia, as well as Washington, D.C.

Regarding the physical locations and its routine overview, most of the Truist branches and lobbies are operated;

• Monday to Thursday from 9am to 5pm,
• On Fridays from 9am to 6pm
• On Saturdays from 9 a.m. to 12 p.m.
• Close on Sundays.

Checking Accounts

• Truist One Checking:

• This standard account requires a $50 minimum deposit to open.
• It has a monthly fee of $12, which can be waived by meeting certain criteria like maintaining a $500 average balance, having monthly direct deposits totaling at least $500, or owning a Truist credit card or loan.
• Offers mobile banking, online bill pay, and money transfers through Zelle.
• For younger customers, particularly students under 25, this account offers benefits in terms of fee waivers.
• Basic Checking Account:

• A more simplified version requires a smaller minimum deposit of $25 to open.
• This account does not include paper checks.
• Additional Features Across Accounts:

• Truist provides options like mobile banking, which includes features like online bill pay, Zelle for money transfers, and customizable debit card spending limits.
• For Truist Dimension Checking or Signature Advantage Checking account holders, there are rewards and bonuses available, particularly for those who also hold a Truist One Checking account.

Savings Accounts

• Truist One Savings:

• Offers a low annual percentage yield (APY) of 0.01%, which is common among large banks but lower compared to high-yield savings accounts available online.
• A $5 monthly fee can be avoided by maintaining a $300 daily balance, having a recurring transfer of at least $25, having a Truist checking account, or being younger than 18.
• This account can be linked to a checking account for free overdraft protection transfers.

CD Rates and Money Market Accounts

The most generalized overview of the perspective of the Certificate of Deposit offered by the bank is as follows;

Mortgage Loans and Other Loan Products

Truist ensures the customers that they offer a range of loan products. The most important of these loans are mortgage loans. However, to counter-check the precise and authentic details, the official website will be the right perspective to follow.

Customers can enjoy a range of loans that includes; mortgage loans or any other type of loan products.

• Personal loans
• Auto loans, etc.

The customers will surely get benefits by directly contacting the Truist. Because the official sources are authentic enough to provide you with the most current and relevant information.

Additional Products and Services

Truist Bank was formulated after the collaborative merger between BB&T and SunTrust. So it holds the dual-feature approach for the products and the services.

Comparison Overview with Other Institutes

Pros and Cons Analysis

Pros

1. The bank holds an Extensive Branch Network. There are almost over 2,000 branches. Truist Bank is easy to access from the perspective of in-person banking services. It is highly relevant for the people, especially in the Southern and Eastern U.S.
2. Secondly, Truist Bank is authentic enough to provide customers with a wide range of financial products. These products range from checking and savings accounts to further CDs as well as money market accounts, and loan products.
3. Truist has also been recognized for its dedication to customer service. It holds very few customer complaints that have been analyzed by the Consumer Financial Protection Bureau.
4. Moreover, mobile and Online Banking is also commendable to deal with. The bank offers exceptional mobile and online banking options. It credibly makes the banking system more convenient for customers.
5. Furthermore, it does not imply any overdraft fees. For certain accounts in the Truist One Checking, the bank is authentic because there are no overdraft fees. It has proven to be a significant advantage for customers.

Cons

1. It holds a Limited Global Presence: Truist primarily operates in the U.S., particularly in the South and East only. This significant position might not be suitable for customers who are looking for more national or global banking services.
2. Moreover, the most recent merger between BB&T and SunTrust into Truist is not that much considerable. It leads to transitional challenges as well as changes in services.

Customer Reviews

• Positive Reviews: Customers often praise the bank’s customer service, the convenience of its extensive branch network, and the ease of online and mobile banking.
• Negative Reviews: Some customers have expressed dissatisfaction with low savings rates and challenges related to the merger, such as changes in account management and online banking.

Final Personal Review – Services, Customer-Centric Approach

Truist Bank has a broad & extensive range of financial services. These products match well and are appropriate for all those customers who are looking for a traditional and full-service banking experience.

Moreover, the commitment of the bank to the customer service is highly evident. It works along with more precise customer-centric initiatives and fewer complaints.

On the other hand, the lower savings rates of accounts as well as its less transparency in some products is considered as a significant drawback. In this regard, the bank is not that suitable for all those who require high-yield output.

Overall, Truist seems to have created a fine balance for offering a comprehensive suite of financial products. It further has maintained a credible focus on customer satisfaction.

Conclusion

To make a lasting statement about SunTrust which is part of Truist, here is the perspective that it has shown a high level of commitment to personalized service, for the mortgage sector. Moreover, it also offers a wide range of financial products that are suitable for various customers.

While their mortgage rates may be higher and savings APY lower than some competitors, their focus on customer service and community engagement, alongside their robust online and mobile presence, makes them a considerable option for those in their service areas. As with any financial decision, potential customers should evaluate their personal financial needs and preferences, and consider consulting with financial advisors or conducting further research.

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